Quality policy
The Top Management of BESA Ing. Santangelo S.p.A. is committed to meeting the increasingly high quality expectations of the industrial sectors in which the Company operates. For this reason, the Company has implemented and continuously maintains a Quality Management System compliant with UNI EN ISO 9001:2015, aimed at ensuring customer satisfaction and the ongoing improvement of organizational and operational efficiency.
BESA Ing. Santangelo S.p.A. pursues quality through the continuous improvement of its production and management processes, with the objective of supplying reliable, safe, and compliant products.
In line with this commitment, the Company undertakes to:
- understand the context in which it operates and the needs and expectations of its stakeholders;
- identify and manage risks and opportunities in order to ensure the effectiveness and continuous improvement of the Quality Management System;
- supply products that meet functional requirements and guarantee the highest standards of safety for end users;
- ensure compliance with applicable regulations, standards, and contractual requirements;
- involve and raise awareness among staff at all levels in the company’s quality management system, in order to ensure the manufacture and supply of products that comply with applicable regulations and contractual requirements;
- effectively implement all corrective measures and actions necessary to prevent failure to achieve the contractually agreed product supply characteristics;
- promptly identify and resolve any product quality issues that could affect system performance;
- provide qualified technical support, particularly in relation to the installation and safety analysis of safety valves and systems;
- maintain fast and reliable delivery times as a key element of customer satisfaction;
- communicate in a timely manner to the certification body ICIM any changes to the Quality Management System or to the design of safety valves, in compliance with Directives 2014/68/EU and 2014/34/EU, as well as UKCA Pressure Equipment (Safety) Regulations 2016 and UK Regulation S.I. 2016 No. 1107 (as amended).
Commitment to Climate Change
The Company recognizes the importance of addressing climate change by evaluating relevant internal and external factors that may affect its ability to achieve the objectives of the management system. Where applicable, BESA Ing. Santangelo S.p.A. considers the expectations of interested parties and conducts specific risk analyses related to climate-related events.
Continuous Improvement
Top Management defines measurable objectives on an annual basis to monitor performance and drive continuous improvement. The achievement of these objectives is regularly reviewed to ensure the effectiveness of the Quality Management System and the ongoing alignment with the Company’s strategic direction.
Top Management fully supports and promotes the implementation of this Quality Policy.
